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Brian

Brian Hoang

Software Engineer

Hi! I'm Brian.

I am a Software Engineer working at Amazon
I graduated from UW-Milwaukee in 2020

I love coding, eating, taking pictures, and traveling. I hope that someday I will be able to capture all the great moments in my life.

My Amazon Favorites

Jisulife Portable Fan

Great for raves

https://amzn.to/4hpuqYo

My Work Experience

  • v
    vcpi

    Customer Service Representative
    ∙ Assisted over 40 users daily reducing SLA times and resolving the most calls. ∙ Provided quick triage of network equipment reducing the time of network outages by half. ∙ Managed and provisioned user accounts allowing users quick access worldwide. ∙ Reduced user errors by providing them guidance leading to less issues coming from the same facilities.

  • Amazon
    Amazon

    Software Development Engineer
    ∙ Created security controls for Alexa Voice Data built on AWS services such as API Gateway, Lambda, EC2, and Fargate ∙ Created audit controls for Alexa Voice Data allowing for automated testing for reliability, accuracy, and privacy which reduced manual auditing by over 25%. ∙ Migrated internal service onto AWS cloud services reducing tickets by 75%. ∙ Led cross-team projects and improved documentation to reduce operational load by over 50%. ∙ Managed team resources to solve problems quickly and efficiently by pulling in the necessary service owners.

  • Amazon
    Amazon

    Software Development Engineer Intern
    ∙ Designed and created internal facing APIs on AWS that dynamically created documentation from internal policies. ∙ Implemented a dashboard with React which utilized the API for internal customers to increase workflow productivity. ∙ Eliminated manual developer work to update documentation, inform policy owners, and to monitor releases by 100%. ∙ Updated and maintained documentation leading to reduction of onboarding question tickets by 50%. ∙ Held knowledge transfer sessions to assist teammates onboard onto the platform and teach the concepts of React and TypeScript.

  • Q
    Quad Graphics

    Software Developer Intern
    ∙ Followed SOLID and CRUD design patterns to update and integrate legacy programs into an internal web application for 50 internal users to design workflows. ∙ Streamlined user workflows by an hour effectively doubling their efficiency during client onboarding. ∙ Combined C#, SQL , React Redux, and TypeScript to create a dynamic UI for clients to customize their workflows using the ASP.NET stack and React Redux. ∙ Used reflection and dependency injection to reduce maintenance leading to a reduction of technical debt. ∙ Implemented changes to the database and UI which increased user productivity and responsiveness of application.

  • v
    vcpi

    Customer Service Representative
    ∙ Assisted over 40 users daily reducing SLA times and resolving the most calls. ∙ Provided quick triage of network equipment reducing the time of network outages by half. ∙ Managed and provisioned user accounts allowing users quick access worldwide. ∙ Reduced user errors by providing them guidance leading to less issues coming from the same facilities.

  • Amazon
    Amazon

    Software Development Engineer
    ∙ Created security controls for Alexa Voice Data built on AWS services such as API Gateway, Lambda, EC2, and Fargate ∙ Created audit controls for Alexa Voice Data allowing for automated testing for reliability, accuracy, and privacy which reduced manual auditing by over 25%. ∙ Migrated internal service onto AWS cloud services reducing tickets by 75%. ∙ Led cross-team projects and improved documentation to reduce operational load by over 50%. ∙ Managed team resources to solve problems quickly and efficiently by pulling in the necessary service owners.